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Enhancing customer experience and sales on a mass-market e-commerce platform

Download the case study to discover how Intermarché trusted Matcha Advisor to address its customer experience and commercial performance challenges.

Intermarché's challenges

Complex categories underperforming in e-commerce

Customers looking for a smoother online shopping experience

To be anchored in local life

The implementation of the Matcha Advisor personal shopper across all Intermarché Drive locations was completed in just a few months. It was the ideal decision-support solution to streamline the purchasing process and enhance the commercial performance of complex categories such as wine, beer, spirits and coffee.

« Matcha is the best solution to invigorate these categories—very pragmatic and consumer-oriented. »

Stéphane Smolarek, Head of the e-commerce food drive and mobile apps

Download the case study to delve into Intermarché's challenges related to customer experience and the integration stages of Matcha Advisor.

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